Staff turnover

Staff turnover measures the percentage of employees who leave an organisation within a specific time frame, usually calculated annually. It is a critical HR metric, particularly in hospitality where turnover rates are among the highest of any industry.

High staff turnover carries significant costs:

• Recruitment and advertising expenses
• Time spent interviewing and onboarding
• Reduced productivity during training periods
• Loss of institutional knowledge
• Impact on team morale and customer experience

Common causes include poor scheduling, low pay, lack of career progression, and inadequate work-life balance. Reducing turnover improves business performance and lowers operational costs.

AceRota helps reduce staff turnover by creating fair, accessible rotas that give employees visibility and control over their schedules.